FAQ

We offer all sessions via Telehealth (phone or online video). We like the flexibility it gives you and us to meet each other without barriers such as California traffic or limited parking.

Office hours are Monday through Thursday. The first appointment of the day starts at 9:00 AM PT, and the last meeting of the day begins at 5 PM PT.

*Later start times may be available upon request.

*Every other Saturdays by appointment only

 

Initial intakes take 75 minutes, and routine sessions are 50 minutes.

Balance in Serenity is open to working with everyone but here are a few of our specialized areas.

– Adult women with crippling anxiety, depression, or experiencing a life transition.

– Men and women between the ages of 55 and 75 who have received a terminal diagnosis or other health concern that jeopardizes their future and independence.

– Young adults 18-21 going through life transitions, trying to figure out who they are and where they want to go. 

We are open to learning about you and determining whether we are a good match. If you think we would be a solid therapeutic alliance, reach out!

Yes, I am currently credentialed with the following insurance companies

Aetna, Optum, United Healthcare, UMR, Oxford, Anthem, Cigna, Carelon

If you would like a “Superbill” for possible reimbursement by your insurance company that I am not credentialed with, we can discuss that and provide it if necessary.

You now see the opportunities for new ways of experiencing life, and we are excited. Let’s not wait another minute. Call today at (909) 619-2040 for a consultation. You may also CLICK HERE to leave your contact information, and we will call you.

Time is so important to everyone, and we want to ensure that our services are as vital to you as the thing that might keep you from attending sessions. Cancellations must be received 24 hours before your appointment. If you fail to meet this requirement, we will charge you for the session you missed.

Life does happen, so let’s talk if something occurs and see if we can reschedule a session for the same week and discuss late cancellations or no-shows.

Yes! We utilize a HIPAA-compliant platform to send video visits. This secure platform sends you an email at the point of scheduling and 48 hours before your appointment, and only you and your therapist have access to that video link – No Zoom Crashers or risk of selling of information.

You can receive it only if you like homework! “Homework,” such as meditation prompts or possible techniques completed or attempted between live sessions, is a great way to progress between our meeting times but is always optional.

The best part is that any answer, attempt or non-attempted, earns you an A because you are showing up for yourself, which is enough!

Stigma has surrounded mental health experiences, strong emotions, and sharing of deep emotions for centuries. We are finally becoming aware and accepting that all these things make us whole people.

With that said, you can learn to feel comfortable through this experience because validating your truth and speaking your truth is the best way to feel pleased about any of your experiences.

While working with you, notes help us keep track of your thought process and mind. We will take notes during the session. But rest assured – we spend most of the time listening and paying attention. Please let us know if there are any concerns, and we can discuss them further. This experience is about allowing you to feel comfortable.

Future LCSW? Do not fret! We are here to provide you with your supervision needs! We are willing to work with you and any company you work with to ensure we can work toward those hours to help you reach your goals.

We are honest and direct and will empower you to grow clinically and professionally. We guide you using therapeutic techniques so that you feel comfortable leading your clients through a successful session.